FAQ
Do you have a shop where I can try and buy the pole wear as well?
You can try and buy all items of Abstract Polewear at both studios of Pole Dance Factory Amsterdam, located H.J.E. Wenckebachweg 6V6, Amsterdam (PDFA-Oost) & Digitaalstraat 12, Amsterdam (PDFA-Noord). Please make sure you always make an appointment by email (info@abstractpolewear.com) first.
I forgot my password. What now?
To get a new password, simply select the Forgotten password link and an email will be sent with a new password.
How can I change the details in my account?
Go to your name in the right top corner and select Edit my profile.
Which payment methods do you accept?
It’s possible to pay your order with iDeal or PayPal. You can also pay by bank transfer though in this case please send us an email at info@abstractpolewear.com.
Is my payment information safe?
The payment on the Website is ensured in a safe and secure payment environment, by the use of a Secure Sockets Layer (SSL) technology.
Can i use more than one discount code on my order?
Discount codes can’t be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.
What are the delivery options?
It’s free to pick up your order at one of the studios of Pole Dance Factory Amsterdam (PDFA-Oost: H.J.E. Wenckebachweg 6V6, Amsterdam & PDFA-Noord: Digitaalstraat 12, Amsterdam). Please always make an appointment by email (info@abstractpolewear.com) in advance.
Your order can also be delivered at your delivery address, in that case shipping costs will be charged. You can find an overview of all shipping costs at our website.
To which countries do you deliver?
We deliver to all countries in Europe, Norway and Switzerland. If you want to order from a different country, please send us an email at info@abstractpolewear.com and we will contact you about the possibilities.
When will my order be delivered?
The delivery time of your order will be the following amount of working days:
Austria 4-6
Belgium 3
Bulgaria 5-7
Croatia 5-7
Cyprus 5-7
Czech Republic 5-7
Denmark 4-5
Estonia 7
Finland 5-7
France 4-5
Germany 4
Greece 5-7
Hungary 5-7
Ireland 5-7
Italy 6-8
Latvia 5-7
Lithuania 5-7
Luxembourg 4
Malta 5-7
Netherlands 3
Norway 5-7
Poland 5-7
Portugal 5-7
Romania 6-7
Slovenia 6-7
Slovakia 5-7
Spain 5-7
Sweden 4-6
Switzerland 5-7
United Kingdom 4-5
What are the shipping costs?
Click here to see an overview of our shipping costs.
What is your return policy?
Items can be returned for full refund (except shipping costs) within 14 days after the order has been delivered. The items can only be returned when they have not been used and the tag is still attached.
Can I exchange an item?
It’s not possible to exchange an item. You can return the item with full refund (except shipping costs) within 14 days after your order has been delivered and a new order needs to be placed.
How do I return an item?
You can send the item in it’s original packaging and with the return form (link toevoegen) completed and enclosed to:
Abstract Polewear
H.J.E. Weckebachweg 6V6
1096 AN Amsterdam
The Netherlands
Note: shipping costs are always been paid by the client.